Clinic Policies

Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Our clinic provides emergency treatment to any pet that is experiencing life threatening difficulites. Due to this policy, occasionally our scheduled patients may be inconvenienced. Should this occur during your visit, we wish to express our sincere appreciation for your patience and understanding.  

Pre-Surgery Hospitalization Policy
For your convenience we can offer a complimentary overnight stay the night before your pet's surgery if your schedule does not allow you to bring them in between 8:00 and 9:00 a.m. the day of their scheduled procedure.

Safety Policy
For the safety of your pet we require that all patients be properly restrained during their visit with us i.e. on a leash or in an appropriate carrier. 

Payment Policy
Payment is due when services are rendered. We accept Visa, Mastercard, Interac and Cash.  We also offer financing through HealthSmart. We have applications in the clinic or you can apply online. 

Boarding Policy
We are happy to provide boarding to our patients providing their vaccines,including Bordatella (or kennel cough vaccine) for dogs, are current and a yearly parasite analysis is negative. Drop off and pick up times can be flexible to suit your needs. Please call for more information.  

Privacy Policy

We require all clients to read and sign our Personal Information Policy Form in accordance with the requirements of the Personal Information Protection and Electronic Documents Act. 

By signing the form you will be consenting to the collection, use and disclosure of your personal information (such as your home telephone number and address) in accordance with the purposes set out in the Policy, which include the following: 

  1. Maintaining complete and accurate client files, and complying with the requirements of the College of Veterinarians of Ontario, the Veterinarians Act and regulations under the Act.

  2. Providing goods and services to veterinary clients, including contacting  clients to schedule appointments and follow up on patient treatments, billing for goods and services and notifying clients about new services and promotional offers: and

  3. Communicating and working with third parties providing veterinary medical or other services to clients, including other veterinary facilities and insurance companies which may pay for all or part of the cost of such services. 

Please be aware that: 

  1. Your personal information will not be used or disclosed for purposes other than those for which it is collected, except with your consent, or except where use or disclosure is by law;

  2. You have the right to view your personal information and have it amended, if inaccurate or incomplete; and 

  3. A copy of the Policy will be provided on request.

Accessibility Policy

Click Here for Bowmanville Veterinary Clinic’s Accessibility Policy